PRIVACY POLICY

STAT Supply Sdn. Bhd.

Last Updated: January 2026

PRIVACY POLICY
This Privacy Policy sets out how STAT Supply Sdn. Bhd. ("STAT Supply", "we", "us" or "our") collects, stores, uses and discloses your personal information when you visit our website statsupplysb.com, create an account, make a purchase, or communicate with us.

This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) and the laws of Malaysia.

By accessing or using our website or services, you consent to the collection, use, processing and disclosure of your personal information as described in this Privacy Policy.

OUR PRIVACY COMMITMENT
STAT Supply is committed to protecting your personal information and respecting your privacy. We take reasonable steps to ensure that your personal data is handled securely, confidentially, and in compliance with applicable data protection laws. Access to your personal information is restricted to authorized personnel only.

PERSONAL INFORMATION WE COLLECT

We may collect and process the following types of personal information:

  • Name
  • Mobile phone number
  • Email address
  • Billing and delivery address
  • Account login information
  • Order, transaction, and payment confirmation details
  • Communication records (WhatsApp messages, emails, enquiries)

Note: We do not store your full bank card or e-wallet credentials.

HOW WE COLLECT YOUR PERSONAL INFORMATION

Directly from you

We collect your personal information when you:

  • Register for a user account on our website
  • Add items to cart and place an order
  • Contact us via WhatsApp, email, or contact forms
  • Make payment or provide payment confirmation
  • Request delivery or self-collection services
  • Communicate with us for enquiries, support, or feedback

Automatically

We may collect limited technical data such as IP address, browser type, and basic usage data through cookies to improve website performance and user experience.

PURPOSE OF USING YOUR PERSONAL INFORMATION

Your personal information may be used for the following purposes:

  • Processing and fulfilling orders
  • Managing user accounts and carts
  • Payment verification and order confirmation
  • Delivery arrangement or self-collection coordination
  • Customer service and support
  • Internal record keeping and accounting
  • Compliance with legal or regulatory requirements
  • Improving our website, products, and services

Marketing communications are not actively conducted at present, but may be introduced in the future with appropriate consent.

DISCLOSURE OF PERSONAL INFORMATION

We will not sell, trade, or rent your personal information. However, your personal information may be disclosed to:

  • Delivery personnel or logistics partners (for order fulfilment)
  • Payment service providers (for payment verification)
  • IT service providers or website hosting services
  • Government authorities or regulatory bodies where required by law

All third parties are required to handle your information confidentially and in compliance with applicable laws.

DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, alteration or disclosure. However, no method of transmission over the Internet is completely secure.

RETENTION OF PERSONAL INFORMATION

Your personal information will be retained only for as long as necessary to fulfil the purposes stated in this Privacy Policy, comply with legal obligations, or resolve disputes.

YOUR RIGHTS UNDER PDPA

You have the right to:

  • Access your personal information
  • Request correction or update of inaccurate data
  • Withdraw consent for certain uses of your personal information

Requests may be made by contacting us using the details below.

COOKIES POLICY

Our website may use cookies to enhance user experience, remember preferences, and improve site functionality. You may disable cookies through your browser settings, but this may affect certain website features.

CHANGES TO THIS PRIVACY POLICY

STAT Supply reserves the right to amend or update this Privacy Policy from time to time. Any changes will be published on our website and shall supersede previous versions.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

STAT Supply Sdn. Bhd.

general.statsupply@gmail.com

+012-676 1482 (WhatsApp / Phone)

statsupplysb.com

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